REFUND POLICY
RETURNS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items listed under Unboxed Deals, Clearance Sale unfortunately cannot be returned as unwanted or bought the wrong item due to the nature of the sale. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective.
DEFECTS
If you claim that our goods are defective, our technicians will examine the goods for defects. In the case of physical goods, our technicians will examine the actual goods. They will report to us whether the goods were defective, were misused or are of good quality. If our technician reports that the goods were misused or were not suitable for the specific purpose you intended, we will not replace or refund the goods. Likewise, if our technician reports that the goods are of good quality, or were suitable for the purpose, we will also not replace or refund the goods.
Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to us). We cannot accept responsibility for damage occurring before it is delivered to Tech-IT, even if this damage was caused by a third party. We would strongly advise against using only a bubble-envelope – rather use a combination of bubble-wrap, cardboard, layers of paper, etc.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund.
To start a return, you can contact us at returns-tech@it-all.co.za. If your return is accepted, we’ll send you the instruction on how to send your package. We will always try our best to solve your problem.