What's the difference between "Unboxed", "Clearance" and "Refurbished"

Items that are marked as “Unboxed” could be either display units, returned, or shop soiled items. These items might be missing their original packaging or might show signs of slight use and minor cosmetic imperfections. Despite their past, we assure you that our technical team takes the utmost care to meticulously check the functionality of each unit before it’s shipped off to you to ensure their past does not become your future headache.

Items that are marked as “Clearance”are new, sealed products that have been marked for sale to clear out aging stock from our warehouse.

Items that are marked as “Refurbished” are units that had a minor fault but were fully repaired or only some functions can be used on the device. Such reduced functionality could include an otherwise fully functioning device that is missing an LED light. In cases where only certain features can be used on a device, these limitations will be clearly indicated on the product page.


I’m missing a product from my order, what do I do?

Unfortunately, things can go wrong sometimes. If there is any item missing, damaged or not working from your order, we will do everything we can to help correcting the mistake. You can contact us by send an email to

What do I do if I received a faulty item?

Each supplier has its own set of procedures that apply to faulty products. Send an email to and we will advise what the correct process to follow is to resolve the issue in the fastest, most efficient manner possible.

Will you credit me for the shipping charge on my order?

Unfortunately, Tech-IT will not refund delivery charges as the cost of courier is not refunded by our courier company to us. However, should a product be delivered incorrectly, we will collect and deliver the correct item ordered at no additional charges to you.


I received an email stating product is out of stock, what do I do?

Unfortunately, items can be damaged or go missing in our warehouse. In this instance, items displayed as in stock cannot be fulfilled as the item is no longer available. Should this happen, we will notify you to discuss of options that will suit your needs.

I cannot find a product on your website, can I ask for it to be sourced for me?

Search function can be used by entering a product number, a product SKU, a product name, a product category, or a description, into the search field located at the top of our web pages. Should you not be able to find the product, we are ready and waiting to help you find the right product for you. Simply send us an email to


What is your return policy?

All products sold as NEW by Tech-IT carry a minimum one-year manufacturer warranty. Certain product categories, like components and parts, are excluded. Should any product ordered from Tech-IT be delivered incorrectly, we will collect and replace the product at no charge to you, subject that we are notified within 7 days after delivery.
Should a NEW product be suspected of being faulty or malfunctioning within 7 days of delivery, we will collect the item for exchange or follow the manufacturer’s warranty process (if applicable). Should a product be suspected of being faulty or malfunctioning after 7 days of delivery, the manufacturer’s warranty process will be followed.

Please see our exchange and returns policy page for more information.